If you wish to return any item(s) you have purchased, you can either return the item(s) via post only within 7 days from the date of delivery. Original postage costs will not be reimbursed nor will return postage costs, unless the item(s) are faulty or not as ordered. In this instance, postage will be incurred by Wild Pony Products.
Returns Policy Conditions
At Wild Pony Products we want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item, provide an exchange card or refund your original method of payment provided that:
- You return the item within 7 days (inclusive) from the tracked date of delivery
- You produce your original Wild Pony Products invoice (receipt) when you return the item
- The item is in original sale-able condition
- With all original tags and any sewn labels still attached
- In an unworn, unopened and unused state
If you are not able to comply with these requirements, Wild Pony Products reserves the right to refuse an exchange or refund on change of mind items. Wild Pony Products will not accept a bank statement as proof of purchase.
Items on Sale will only be exchanged (not refunded) for change of mind except where the item is faulty or defective.